Upgrade from free to paid
Click your initials in the top-right corner
Click Upgrade
Review pieces for monthly and annual payment plans by toggling the button in the top-right corner.
Select the plan and monthly video minutes that you need
Click the black Upgrade to button
Upgrade from paid to paid
You can upgrade a paid plan to a different paid plan to have more minutes or more features. In this case, we only charge your payment method with the difference between the higher plan and the remaining amount of the current plan - to put it simply: we pro-rate the amount. Upon renewal, we will process a transaction for the full price of the new plan.
Click your initials in the top-right corner
Click Manage plan
Review pieces for monthly and annual payment plans by toggling the button in the top-right corner.
Select the plan and monthly video minutes that you need (for example move from 10 to 20 monthly minutes)
Click the black Upgrade to button
💡Pro tip: Check out our Pricing & Packaging FAQ 💳
Adding team members to your account
Collaboration is available with all our paid plans, for more information please check the Workspaces article.
Change your account email address
Currently, it is not possible to change your email address directly from your account.
📍Important: In case you have signed up with your Google account, it is not possible to get a Colossyan password nor to change the e-mail address.
Downgrade from paid to free
Click your initials in the top-right corner
Click Manage plan
Click on Downgrade to Free in the lower-right corner.
Cancel your subscription
Your cancellation will take effect and will stop the automatic renewal at the end of the current paid term. This means that when your current billing cycle ends your account will be downgraded to a free plan.
Your drafts and generated videos will remain intact on your account, however, you'll lose access to paid features.
Click your initials in the top-right corner
Click Payment
Select Cancel
Delete your account
To delete your account, please send us a message ➡️ or contact us at [email protected]
📍Important: If you really do wish to delete an account, please make sure to cancel your subscription first. Deleting an account doesn’t cancel your subscription.