Upgrade from free to paid
Click your initials in the top-right corner
Click Upgrade
Review pieces for monthly and annual payment plans by toggling the button in the top-right corner.
Select the plan and monthly video minutes that you need
Click the black Upgrade to button
Upgrade between paid plans
You can upgrade a paid plan to a different paid plan to have more minutes or more features. In this case, we only charge your payment method with the difference between the higher plan and the remaining amount of the current plan - to put it simply: we pro-rate the amount. Upon renewal, we will process a transaction for the full price of the new plan.
Click Manage plan in the lower-left corner
Review pieces for monthly and annual payment plans with the toggle button in the top-right corner.
Select the plan and monthly video minutes that you need (for example move from 120 to 240 minutes per year)
Click the black Upgrade to button
💡Pro tip: Check out our Pricing & Packaging FAQ 💳
Access your invoice history
Click Manage plan in the lower-left corner
Click Manage under your current plan
Scroll down to access previous invoices.
Adding team members to your account
Collaboration is available with our Pro and Enterprise plans, for more information please check the Workspaces article.
Change your account email address
Currently, it is not possible to change your email address directly from your account. If you wish to change the email please send us a message ➡️ or contact us at [email protected]
📍Important: In case you have signed up with your Google account, it is not possible to get a Colossyan password nor to change the e-mail address.
Downgrade from paid to free
Click your initials in the top-right corner
Click Manage plan
Click on Downgrade to Free in the lower-right corner.
Cancel your subscription
Your cancellation will take effect and will stop the automatic renewal at the end of the current paid term. When your current billing cycle ends your account will be downgraded to a free plan. Your drafts and generated videos will remain intact on your account, however, you'll lose access to the editor.
Click Manage plan in the lower-left corner
Select Cancel subscription under your current plan
Delete your account
To delete your account, please send us a message ➡️ or contact us at [email protected]
📍Important: If you really do wish to delete an account, please make sure to cancel your subscription first. Deleting an account doesn’t cancel your subscription.