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Login issues πŸ”

Learn how to solve login issues and reset your Colossyan password

Palma avatar
Written by Palma
Updated over a week ago

Something went wrong - the Signup page vs. the Login page

Make sure you are on the right page. If you already have a Colossyan account, click on Log in under the password textbox.

Check for typos

Double-check that you've entered your account email address correctly. Sometimes, a simple typo can prevent you from logging in. Make sure to check for any accidental spaces, misspellings, or other errors.

Reset Your Password

If you're sure you've entered your email address correctly, but still can't log in, try resetting your password. Click on the "Forgot Password" link on the login page and follow the prompts to reset your password. You'll receive an email with instructions on how to reset your password. Make sure to check your spam folder if you don't see the email in your inbox.

If neither of these steps works, please contact our support team for further assistance. We're here to help you get back into your account as quickly as possible.

Google login

When you use Google login, you don't have a separate password for Colossyan. Instead, you use your Google account to sign in, which already has a password set up. This eliminates the need to remember multiple passwords and reduces the risk of forgetting them or using weak passwords.

πŸ“Important: If you signed up using your Google account, you won't receive a password reset e-mail, and we cannot provide you with a separate password for your Colossyan account.

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